Department Specialist - Midvale, UT (In Office)

Zions Bancorporation•Midvale, UT

3d•Onsite

About The Position

Zions Bancorporation is seeking a Department Specialist to support its Collections Department at the company’s Technology Center in Midvale, Utah. This is an in-office position supporting the Bankruptcy Department with administrative, operational, clerical, and customer-service tasks. The role processes and maintains bankruptcy accounts and documentation, communicates with customers and other parties, and helps monitor bankruptcy cases, required actions, and deadlines. The specialist also maintains records and reports, resolves issues with other departments, and assists with training employees.

Requirements

High school diploma or equivalent and some office, administrative, clerical, or other directly related experience; a combination of education and experience may meet the requirements.
Basic knowledge of departmental functions, office or administrative functions, banking, and/or departmental processes and procedures.
Good verbal and written customer service and communication skills.
Good problem-resolution skills.
Accuracy and attention to detail.
Working knowledge of computer software, including spreadsheets and word processing.
Familiarity with Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to work within high-pressure deadlines.

Nice To Haves

Basic knowledge of bankruptcy.

Responsibilities

Provide administrative and operational support for the Bankruptcy Department.
Provide staff support services to an organizational unit or department.
Process and maintain bankruptcy-related accounts, records, and documentation.
Communicate with customers, attorneys, trustees, and internal departments regarding bankruptcy accounts.
Review and process bankruptcy notices, court documents, and related correspondence.
Update systems and records to keep bankruptcy account information accurate and current.
Track bankruptcy cases and monitor required actions and deadlines.
Train and assist other employees with department processes and procedures.
Perform clerical duties, including electronic record retention, report maintenance, answering phones, and responding to inquiries.
Prepare and maintain reports, statistics, and records related to bankruptcy servicing activities.
Work with other departments to research and resolve bankruptcy-related issues.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance starting on the first day.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health savings, flexible spending, and dependent-care accounts.
Paid training, paid time off, paid federal holidays, and applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation in line with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for eligible employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
Preferred banking products for Employee Ambassadors.