Loan Collector - Midvale, UT (In Office)

Zions Bancorporation•Midvale, UT

2d•Onsite

About The Position

Zions Bancorporation is hiring a Loan Collector for its Technology Campus at 7860 South Bingham Junction Blvd, Midvale, Utah. This is an in-office position. The salary is up to $20.00 per hour, depending on experience. The schedule is either Monday through Friday or Tuesday through Saturday, from 9:30 a.m. to 6:00 p.m. The role may also involve field collection work. The Loan Collector contacts customers about delinquent accounts, determines the reasons for delinquency, and seeks payment commitments or negotiates payment in full or payment arrangements. The role updates customer accounts, follows established collection guidelines, develops repayment schedules, explains the consequences of delinquency, and performs skip tracing and due diligence while complying with applicable regulations and laws.

Requirements

High school diploma or equivalent.
Some experience in collections or customer service, preferably in banking or finance, or other directly related experience.
Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes.
Excellent customer service skills.
Strong verbal communication skills, effective telephone techniques, and the ability to be firm, direct, and concise while remaining professional.
Ability to work professionally with borrowers, attorneys, and third parties to cure past-due accounts.
Strong follow-up and negotiation skills.
Ability to work independently and prioritize and organize work.
Basic knowledge of regulatory requirements.
Solid math, reading, writing, reasoning, and PC skills, including Excel and Word.

Responsibilities

Contact customers by telephone regarding delinquent accounts, determine the reasons for delinquency, and obtain commitments to pay or negotiate payment in full or payment arrangements.
Update customer accounts in a computer system.
Follow established guidelines when determining appropriate collection remedies.
Develop repayment schedules with various alternatives and explain the consequences of delinquency to customers in an effort to obtain payment.
Perform skip tracing and due diligence to ensure compliance with federal regulations.
Comply with the Fair Debt Collection Practices Act and applicable state and federal bankruptcy laws.
Perform field collection work as applicable.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health savings, flexible spending, and dependent care accounts.
Paid training and paid time off.
Paid federal holidays and applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation aligned with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
Preferred banking products through the Employee Ambassador program.