Collector - in Office

SWC GROUP•Carrollton, TX

4d•Onsite

About The Position

SWC Group LP is hiring an in-office Collector in Carrollton, Texas, to collect outstanding debts for clients including Spectrum, Comcast, T-Mobile, and NTTA. This entry-level position provides training and coaching. Starting base pay is $15 per hour, with an additional $1 per hour bilingual shift differential after completing a Spanish test. Monthly bonuses are based on collections and performance, and daily, weekly, and monthly incentives may include gift cards and giveaways. The regular schedule is Monday through Friday, 40 hours per week, with eight-hour shifts scheduled between 7 a.m. and 7 p.m. Training lasts three weeks, Monday through Friday, from 8 a.m. to 5 p.m. The schedule also includes one late night per week (10 a.m. to 7 p.m.) and one Saturday per month (8 a.m. to 2 p.m.). Schedules are assigned based on client and company needs.

Requirements

High school diploma or GED.
At least 18 years of age.
Authorized to work in the United States.
Clean background check and negative drug test, as required by client campaign requirements.
Effective communication, negotiation, and problem-solving skills.
Ability to multitask in a production-driven environment.
Basic computer knowledge and typing skills.
Comfort navigating multiple computer screens and systems.
Ability to use standard office equipment, including an electronic keyboard, mouse, and telephone.

Nice To Haves

Face-to-face customer experience or call center experience is encouraged.
Spanish language skills may qualify for a shift differential upon successful completion of a Spanish test.

Responsibilities

Persuade delinquent customers to establish repayment terms using computer systems and collection software, while maintaining professionalism, tact, and compliance with applicable collection laws.
Meet production goals and standards for servicing delinquent accounts without sacrificing service quality.
Follow client operating standards and state and federal legal requirements and regulations regarding collections.
Accurately and thoroughly document account efforts and results.
Handle PCI data confidentially and securely.

Benefits

Paid holidays and Comprehensive Paid Leave (CPL).
Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability plans.
HSA (pre-tax) savings account.
401(k) plan with matching contribution.
Employee referral bonus.
Paid training program.
Monthly performance and collection bonus.
Daily, weekly, and monthly incentives or prizes, such as gift cards and giveaways.