Business Office Collector
About The Position
Destiny Springs Healthcare is hiring an experienced Medical Self-Pay Collector for a part-time hospital position of up to 30 hours per week. The schedule includes several weekdays and Saturday, with hours that may vary and extend as late as 6–7 PM depending on business needs. The role involves financial counseling and self-pay collections, working independently while reporting to the Business Office Manager. The successful candidate will have experience with phone collections, email, EHR and EDI systems, and programs such as Medworxs, Waystar, ICA Notes, or similar tools. A proven record of self-pay collections and customer service skills is sought. The position operates in a clerical office setting and is largely sedentary, though some filing and related movement are required. Travel is negligible.
Requirements
- Minimum of three years of experience in medical billing and collections.
- High school diploma, GED, or equivalent working knowledge preferred.
- Experience with phone collections, email, EHR, and EDI.
- Demonstrated record of self-pay collections and customer service skills.
- Proper phone etiquette and good verbal and written communication skills.
- Strong organizational skills, attention to detail, and ability to work independently and multitask.
- Ability to maintain confidentiality and follow hospital policies, procedures, confidentiality standards, and ethical behavior expectations.
Nice To Haves
- Experience with Medworxs, Waystar, ICA Notes, or similar programs.
- Experience using Square, EHR, and Practice Management software.
- Team-player attitude and self-motivation.
Responsibilities
- Perform daily follow-up on outstanding patient account balances.
- Contact patients and families by telephone and written correspondence regarding account issues and possible resolutions.
- Work the self-pay aging and contact patients or their families by phone and email to request payment.
- Collect patient co-payments and past-due amounts, create payment plans, and process payments on those plans.
- Keep management informed about unique situations and problem accounts, and identify opportunities to improve work processes.
- Complete work within authorized timeframes to meet departmental standards.
- Work in areas beyond the primary responsibility as needed, collaborating with the multidisciplinary health care team to support patient satisfaction and maximize reimbursement.
- Perform other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
