Loan Car Assistant

Fletcher Jones Automotive Group•Ontario, CA

3d•Onsite

About The Position

At Mercedes-Benz of Ontario our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a highly motivated and customer-oriented individual to join the team as a Loan Car Assistant. The Loan Car Assistant is responsible for maintaining and accurate database of loaner vehicles by checking in and out loaner vehicles to customers. This is a great opportunity for someone with the desire to learn and develop – there are many options for growth within the Service and Parts Department! If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Requirements

High School Diploma or equivalent
Fantastic communication skills with customers
Valid in-state driver’s license and clean driving record

Responsibilities

Assist customers who require alternate transportation while their vehicle is in service.
Verifying customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car.
Ensure loaner vehicle is in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers have been applied, vehicle has appropriate plates and all weather mats have been placed in vehicle.
Maintain inventory status of loaner fleet and report any damages to Management.
Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.