Loan Associate

MBT Bank•Forest City, IA

2d•$23 - $26

About The Position

The Loan Associate supports the Loan department across loan types and programs, following established loan workflows. The role works with Loan Officers and clients to compile documentation for new and renewing loans and serves as a liaison for questions about application status, loans, payments, and payoffs. The position supports the lending process by collecting and tracking documentation for underwriting and approval, coordinating with internal teams and clients to resolve exceptions and obtain outstanding information, and ensuring due diligence and closing documentation is completed accurately and on time. It also provides customer relationship support, responds to account inquiries, and maintains confidentiality and regulatory compliance.

Requirements

High school diploma or equivalent.
Two or more years of lending support experience.
Understanding of the fundamentals of lending and loan processing for all loan types.
Two or more years of sales administration or customer service experience.

Responsibilities

Collect and track required documentation for underwriting and loan approval, ensure checklist items are gathered and scanned into the loan origination system, and hand off files to Credit Analysts.
Coordinate with Loan Officers, Credit Analysts, and clients to resolve underwriting exceptions, clear ticklers, and obtain outstanding information.
Ensure required searches, title work, insurance verifications, and other pre- and post-approval due diligence are completed accurately and on time.
Coordinate with the Loan Processing team to ensure document preparation is completed accurately and on time in accordance with the closing calendar.
Create, maintain, and monitor loan file checklists to ensure documentation is received and files are complete before closing.
Review loan and closing documents for accuracy, completeness, and compliance with approved credit terms, and assist with loan closings as needed.
Verify closing packages are complete, execute loan boarding and funding, and ensure proper retention of signed documents.
Support customer relationships by requesting and tracking financial documentation, responding to account inquiries, and maintaining knowledge of banking products and services.
Maintain confidentiality and regulatory compliance when preparing customer correspondence, documenting account activity, and participating in customer meetings and calls as needed.
Serve as a liaison between the Loan Officer and client regarding application status, loans, payments, and payoffs.