Loan Associate

Manufacturers Bank & Trust Company•Forest City, IA

About The Position

The Loan Associate supports the Loan department across loan types and programs by following the loan workflow. The role works with Loan Officers and clients to collect documentation for new and renewing loans and serves as a liaison for questions about application status, loans, payments, and payoffs. It also supports underwriting, loan processing, closing, funding, and customer relationships while maintaining confidentiality and regulatory compliance.

Requirements

High school diploma or equivalent.
At least two years of lending support experience.
Understanding of the fundamentals of lending and loan processing for all loan types.
At least two years of sales administration or customer service experience.

Responsibilities

Follow lending workflow procedures and collect and track documentation required for underwriting and loan approval.
Gather and scan checklist items into the loan origination system before transferring files to Credit Analysts.
Coordinate with Loan Officers, Credit Analysts, and clients to resolve underwriting exceptions, clear ticklers, and obtain outstanding information.
Complete required searches, title work, insurance verifications, and other pre- and post-approval due diligence accurately and on time.
Coordinate with the Loan Processing team to ensure document preparation is accurate, timely, and aligned with the closing calendar.
Create, maintain, and monitor loan-file checklists to ensure files are complete before closing.
Review loan and closing documents for accuracy, completeness, and compliance with approved credit terms, and assist with closings as needed.
Verify closing packages, execute loan boarding and funding, and ensure signed documents are properly retained.
Support customer relationships by requesting and tracking financial documentation, responding to account inquiries, and maintaining knowledge of banking products and services.
Maintain confidentiality and regulatory compliance when preparing customer correspondence, documenting account activity, and participating in customer meetings and calls as needed.