Full Time - Loader/Cart Associate - Day

Lowe's Home Centers • Franklin, TN

1d

About The Position

The Loader/Cart Associate supports customer service and store operations by helping customers locate, select, carry, and load merchandise; assisting with checkout and order fulfillment; and maintaining safe, clean, and organized work areas. The role uses store technology and power equipment to move, stage, and load products, replenishes merchandise, supports large orders, and reports safety or security concerns. Associates communicate product, stock, special-order, warranty, and program information to customers and follow Lowe’s safety procedures.

For Pro-specific Loader duties, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, responds to loading requests, and helps maintain standards in the parking lot and under the Pro canopy. The role may also support MyLowe’s Pro Rewards and Pro Credit enrollment and requires power equipment and spotter training.

For Garden Center-specific Loader duties, the associate assists customers and associates with loading and order completion, supports large orders, completes required power equipment and spotter training, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the role and department.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs, while ensuring order accuracy, product quality, and safety.
• For Garden Center Loader duties, assist customers and associates with loading products and completing orders throughout the Garden Center loading area.
• Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
• Complete required power equipment and spotter training for safe and efficient loading practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed