Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Brewer, ME

About The Position

The Loader/Cart Associate provides customer service and assists with merchandise movement, order preparation, loading, and upkeep of safe, organized work areas. The role supports customers throughout the store, helps fulfill customer and contractor orders, and uses store technology and power equipment safely. Depending on the specific role and department, the associate may also operate other store equipment. Loader responsibilities may include supporting Pro customers from arrival through order completion, maintaining a visible presence in the Pro loading area, and helping with large or complex orders. In the Garden Center, the associate assists customers and associates with loading and order completion, supports accurate order staging, and partners with the Garden Center Department Supervisor to ensure orders are ready for pickup. Required power equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting products, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro loading: support Pro customer relationships from arrival through order completion, proactively engage customers, and assist with loading, staging, and order fulfillment.
For Pro loading: remain available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests.
For Pro loading: support repeat customer relationships and enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro loading: maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro loading: load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
For Garden Center loading: assist customers and associates with loading products and completing orders; remain available throughout the Garden Center loading area.
For Garden Center loading: support accurate, high-quality fulfillment of large orders and partner with the Garden Center Department Supervisor to stage orders for pickup.
Complete required power equipment and spotter training.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.