Full Time - Loader/Cart Associate - Day

Lowe's Home Centers • Santee, CA

5d • Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, checkout, and store upkeep. The associate helps customers locate, select, carry, and load merchandise; answers customer and associate questions; pulls and stages orders; replenishes merchandise; and uses store technology and power equipment safely. The role also includes collecting carts, maintaining clean and safe work areas, identifying hazards and security concerns, sharing product and program information, and following Lowe’s safety procedures.

Depending on the assigned role, additional responsibilities may include supporting Pro customers from arrival through order completion, maintaining the Pro loading area, building relationships with repeat Pro customers, and helping with Pro rewards and credit enrollment. In the Garden Center, the associate supports customers and associates with loading and order completion, and works with the Garden Center Department Supervisor to stage pickup orders. Loader-specific duties include completing required power equipment and spotter training and safely and accurately loading customer vehicles.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the assigned role and department.
• Communicate stock, special order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro Loader assignments, support Pro customer relationships from arrival through order completion, proactively assist with loading, staging, and fulfillment, and remain visible and available in the Pro loading area, including under the Pro canopy.
• For Pro Loader assignments, respond quickly to loading requests, support efficient service for large or complex orders, build relationships with repeat Pro customers, and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• For Pro Loader assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
• For Garden Center Loader assignments, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
• For Garden Center Loader assignments, support large, high-quality orders and partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
• Complete required power equipment and spotter training for Loader responsibilities.
• Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs while maintaining order accuracy, product quality, and safety.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
• Wellness programs.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed