Full Time - Loader/Cart Associate - Day
About The Position
The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; answering questions; and supporting checkout, fulfillment, and customer assistance needs. The role pulls, stages, and prepares orders, maintains merchandise availability, collects carts, and helps keep store and parking lot areas clean, organized, and safe. Associates use store technology and power equipment as needed, follow safety procedures, and report hazards, theft, or security concerns. They may communicate product, warranty, and program information and provide project guidance. Loader duties may include supporting Pro customers from arrival through order completion, assisting with loading and staging, and helping maintain the Pro loading area. In the Garden Center, the associate supports customer loading and order completion and works with the Department Supervisor to ensure orders are staged for pickup. Across these settings, the role requires accurate, safe vehicle loading and may involve completing power equipment and spotter training.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience as a Loader at a home improvement or hardware retailer.
- At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing or fronting product, pricing, maintaining signage, and housekeeping.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Provide customer service according to Lowe’s customer service policies, procedures, and programs.
- Help customers locate, select, carry, and load merchandise and respond to customer and associate questions.
- Support checkout, fulfillment, and customer assistance needs throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large order fulfillment while maintaining product quality and accuracy.
- Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
- Identify and report safety hazards, theft, and security concerns to management or Asset Protection.
- Operate store equipment as needed for the role and department.
- Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- Perform additional duties as assigned.
- For Pro loading, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
- Remain visible and available in the Pro loading area, respond promptly to loading requests, and help efficiently fulfill large or complex orders.
- Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- Maintain Pro Standards in the parking lot and under the Pro canopy.
- Complete required power equipment and spotter training to support safe and efficient loading practices.
- Load customer vehicles using appropriate techniques and ensure orders are accurate and meet product quality and safety standards.
- In the Garden Center, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
- Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
- Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
