Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Belmont, NC

About The Position

The Loader/Cart Associate provides customer service and supports customers and store operations by helping locate, select, carry, and load merchandise; assisting with checkout, fulfillment, and customer questions; preparing orders; replenishing merchandise; collecting carts; and maintaining clean, organized, and safe work areas. The role uses store technology and power equipment as needed, follows Lowe’s safety procedures, and reports safety hazards, theft, and security concerns. Associates also communicate product and program information and provide project guidance when needed. For the Pro-specific Loader role, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds to loading requests, assists with large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. The role helps maintain Pro Standards and completes required power equipment and spotter training. For the Garden Center-specific Loader role, the associate helps customers and associates with loading and order completion, remains available throughout the Garden Center loading area, completes required power equipment and spotter training, and works with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service according to Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special order, product feature, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For the Pro Loader role, support Pro customer relationships from arrival through order completion and proactively engage Pro customers while assisting with loading, staging, and fulfillment.
For the Pro Loader role, remain visible and available in the Pro loading area, respond quickly to loading requests, and support efficient service for large or complex orders.
For the Pro Loader role, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For the Pro Loader role, maintain Pro Standards in the parking lot and under the Pro canopy.
For the Pro Loader role, complete required power equipment and spotter training and load vehicles using appropriate techniques while ensuring accuracy, product quality, and safety.
For the Garden Center Loader role, assist customers and associates with loading products and completing orders in the Garden Center.
For the Garden Center Loader role, remain visible and available throughout the Garden Center loading area and load vehicles using appropriate techniques while ensuring accuracy and safety.
For the Garden Center Loader role, support completion of large, high-quality orders and partner with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.