Full Time - Loader/Cart Associate - Day
About The Position
The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, and customer assistance throughout the store; pulls, stages, and prepares customer and contractor orders; replenishes merchandise; collects carts; and helps keep the store and parking lot clean, organized, and safe. Associates use store technology and power equipment safely, communicate product and program information, and follow Lowe’s safety policies. Additional duties may be assigned. For Pro-focused work, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment, remains available in the Pro loading area, supports customer enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and maintains Pro Standards. For Garden Center work, the associate assists with loading and order completion, supports accurate and safe large-order fulfillment, and partners with the Garden Center Department Supervisor to stage pickup orders.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience as a Loader at a home improvement or hardware retailer.
- Six months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- Six months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.
Responsibilities
- Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
- Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
- Support checkout, fulfillment, and customer assistance throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large-order fulfillment while maintaining product quality and accuracy.
- Collect carts and maintain clean, organized, and safe work areas in the store and parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed for the assigned role and department.
- Communicate stock, special-order, product, warranty, and Lowe’s program information to customers, answer questions, and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- For Pro assignments, support Pro customer relationships and proactively assist with loading, staging, and order fulfillment.
- For Pro assignments, remain visible and available in the Pro loading area, respond quickly to loading requests, and help ensure efficient service for large or complex orders.
- For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
- Complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
- Ensure orders are loaded accurately while maintaining product quality and safety standards.
- For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available in the Garden Center loading area.
- For Garden Center assignments, support large, high-quality orders and partner with the Garden Center Department Supervisor to stage orders for pickup.
- Perform additional duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, may include annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
