Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Westminster, CO

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, loading, and store upkeep. The role assists customers with finding and carrying merchandise, prepares orders, uses store technology and power equipment safely, replenishes stock, collects carts, and helps maintain safe, clean, and organized work areas. Associates follow Lowe’s safety procedures and report hazards, theft, and security concerns. Depending on the assigned role, additional responsibilities may include supporting Pro customers from arrival through order completion, assisting with loading and staging under the Pro canopy, and helping maintain Pro standards. In the Garden Center, the associate supports customer loading needs and partners with the Department Supervisor to ensure orders are staged and ready for pickup. Required power equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing or fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service according to Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise; respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and accurately prepare customer and contractor orders.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to help maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas in the store and parking lot.
Identify and report safety hazards, theft, and security concerns to management or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate product, stock, special-order, warranty, application, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro-specific assignments, support Pro customer relationships, proactively assist with loading, staging, and fulfillment, and remain available in the Pro loading area, including under the Pro canopy.
Respond promptly to Pro customer loading requests and help efficiently handle large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro standards in the parking lot and under the Pro canopy.
Load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs; ensure orders are accurate and loaded safely.
For Garden Center assignments, assist customers and associates with loading and order completion, remain available in the Garden Center loading area, and help complete large, high-quality orders.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Complete required power equipment and spotter training.