Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc. • Franklin, TN

2d • Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and preparing orders accurately. The role also helps maintain in-stock conditions, clean and safe work areas, and compliance with Lowe’s safety policies. Associates use store technology and equipment as needed and communicate product, stock, special order, warranty, and program information to customers.

For Pro assignments, the associate supports Pro customer relationships from arrival through order completion, responds to loading requests, helps fulfill large or complex orders, and supports Pro rewards and credit enrollment. For Garden Center assignments, the associate helps customers and associates load products, keeps orders staged for pickup in coordination with the Garden Center Department Supervisor, and supports accurate, safe fulfillment.

Requirements

• Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Six months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• High school diploma or GED.
• Six months of retail experience.
• Six months of experience as a Loader at a home improvement or hardware retailer.
• Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Communicate stock, special order, product feature, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro assignments, support Pro customer relationships from arrival through order completion and proactively engage customers while loading, staging, and fulfilling orders.
• For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
• For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training to support safe and efficient loading practices.
• Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately while maintaining product quality and safety.
• For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
• For Garden Center assignments, support completion of large, high-quality orders while maintaining product accuracy and safety.
• For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed