Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Escondido, CA

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; and accurately pulling, staging, and preparing orders. The role uses store technology and power equipment safely to move, stage, and load merchandise, replenishes products as needed, collects carts, and helps keep indoor and outdoor work areas clean, organized, and safe. Associates communicate product and program information, respond to questions, follow Lowe’s safety procedures, and report hazards, theft, or security concerns. Depending on the specific role, additional duties may include supporting Pro customers from arrival through order completion, maintaining visibility in the Pro loading area, assisting with large or complex orders, and supporting Pro Rewards and Pro Credit enrollment. In the Garden Center, the role assists with loading and order completion, helps ensure orders are staged and ready for pickup, and supports accurate, safe fulfillment. Required power-equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro roles, support Pro customer relationships from arrival through order completion; proactively assist with loading, staging, and fulfillment; remain available in the Pro loading area; respond quickly to loading requests; and support large or complex orders.
For Pro roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro roles, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power-equipment and spotter training and load vehicles using proper techniques based on order size, weight, and fulfillment needs.
Ensure orders are loaded accurately while maintaining product quality and safety standards.
For Garden Center roles, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
For Garden Center roles, support completion of large, high-quality orders and partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, may include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.