Litigation Support Specialist

MSX International•Los Angeles, CA

3h•$100,000 - $120,000•Hybrid

About The Position

MSX International is expanding a program supporting legal counsel in warranty litigation involving automotive technical issues. The role coordinates and participates in lemon law seminars, assists with legal case compilation, reviews technical cases, and reports findings to legal counsel. It includes local or regional travel to designated dealerships to inspect vehicles and evaluate customer concerns, vehicles, and repair processes. The specialist also contributes technical expertise to discussions and meetings and evaluates cases on their technical merits. The position is full-time and hybrid, averaging 1–2 days of field work with regional travel and 3 days working from home per week. It involves little to no weekend work. Benefits begin the first of the month following 30 days of employment. The stated annual pay range is $100,000–$120,000, depending on experience and other factors.

Requirements

At least 5 years of automotive experience.
Current ASE certification is required; individuals previously certified will also be considered.
Ability to travel locally or regionally to dealerships.
Ability to analyze and document vehicle case updates using Microsoft Excel tools.
Ability to communicate technical information to all levels.
Ability to analyze data and create custom reports using provided templates.
Ability to use MS Outlook, MS Word, MS Excel, and MS PowerPoint effectively.
Ability to work independently and manage a progressive workload in a fast-paced environment.
Highly motivated, critical-thinking, adaptive, and autonomous approach, with the ability to deliver measurable results.

Responsibilities

Participate in discussions and meetings as a subject matter expert.
Evaluate cases on their technical merits.
Perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes.
Report findings from evaluations and technical inspections.
Assist legal counsel with warranty litigation matters concerning automotive technical issues.
Liaise with legal counsel to coordinate and participate in lemon law seminars.
Review technical cases and report findings to legal counsel.
Support legal case compilation.
Travel locally or regionally to designated dealerships.
Analyze and document vehicle case updates using Microsoft Excel tools.
Analyze data and create custom reports using provided templates.