Litigation Support Specialist
About The Position
MSX International is seeking an automotive technical expert to support legal counsel in warranty litigation matters involving automotive technical issues. The role includes coordinating with legal counsel and participating in lemon law seminars, conducting vehicle inspections to evaluate customer concerns, vehicles, and repair processes, and reviewing technical cases. The specialist reports evaluation and inspection findings to legal counsel and supports the compilation of legal cases. The work includes local and regional travel to designated dealerships and field inspections, alongside work from home. The position is described as hybrid, averaging one to two days of field work per week and three days working from home, with little to no weekend work. Mileage is paid at IRS rates.
Requirements
- At least 5 years of automotive experience.
- A bachelor's degree or current ASE certification is required; previously certified individuals will also be considered.
- High school diploma or GED is required.
- Ability to travel locally or regionally to dealerships.
- Ability to analyze and document vehicle case updates using Microsoft Excel tools.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Proficiency with MS Outlook, MS Word, MS Excel, and MS PowerPoint.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
- Highly motivated, critical-thinking, adaptive, and autonomous approach, with the ability to deliver measurable results.
Responsibilities
- Participate in discussions and meetings as a subject matter expert.
- Evaluate cases on technical merit.
- Perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes.
- Report findings from evaluations and technical inspections.
- Coordinate with legal counsel and participate in lemon law seminars.
- Review technical cases and report findings to legal counsel.
- Support legal case compilation.
- Travel locally or regionally to designated dealerships.
Benefits
- Health insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- 401(k) savings plan
- Health Savings Account
- Disability insurance plans
- Employee discounts
- Mileage reimbursement at IRS rates
- Paid standard US holidays
- Paid vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
