Line Lead

Carvana•West Memphis, AR

About The Position

The Line Lead is a front-line supervisor who directly manages and develops a team of hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees vehicle movement and reconditioning work, maintains production and quality standards, and partners with the Inspection Center General Manager on decisions to repair or reject inventory. The Line Lead coaches and trains associates, manages performance, promotes a safe and productive work environment, and ensures adherence to company procedures and standards. The position requires physical activity in a vehicle-maintenance environment and may involve variable schedules, overtime, and weekend work.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to work in an environment that may be cold, hot, noisy, or wet, and may contain fumes or odors from vehicle maintenance.
Ability to use required safety equipment, including potentially a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others, both verbally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the day-to-day activities of the assigned team, identify strengths and weaknesses, and determine improvement opportunities and steps.
Coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
Create a team environment that supports positive communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work conscientiously to reduce the risk of injury from spills and other preventable hazardous conditions in the shop.
Effectively manage multiple associates, including their development and performance management.