Line Lead

Carvana•West Memphis, AR

About The Position

The Line Lead is a front-line supervisor who directly manages and develops a team of hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees vehicle movement and reconditioning work while maintaining production, quality, safety, and performance standards. The Line Lead works with the Inspection Center General Manager to determine whether incoming inventory should be repaired or rejected, and trains production associates to identify and complete repairs effectively and efficiently.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in an environment that may be cold, hot, noisy, or wet and may contain fumes or odors from vehicle maintenance.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and on weekends.
Ability to work variable schedules as necessary.

Responsibilities

Safely manage the movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee the day-to-day activities of the assigned team, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Engage, coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
Create a team environment that promotes positive communication, cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates on Quality Control standards to identify and complete repairs correctly and efficiently, minimizing re-checks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work carefully to reduce the risk of injury from spills or other preventable hazardous conditions in the shop.
Manage multiple associates, including supporting their development and handling performance management.