Lifestyle Director

Hampton Golf - River Hall Country Club (Hampton Golf Inc.)•Alva, FL

8d•$65,000 - $75,000•Onsite

About The Position

The Lifestyle Director drives membership growth and engagement while enhancing the resident experience through lifestyle programming and community relations. The role develops, promotes, and executes recreational, social, and cultural activities aligned with community and management goals, fostering an inclusive, connected community and enriching residents’ quality of life. The Director serves prospective members, current members, guests, residents, and community organizations; supports membership recruitment, onboarding, retention, and communications; and leads the planning and delivery of resident programs and Club events. The position works closely with Club leadership and other departments, maintains membership prospect and member records, and operates within Hampton Golf’s guidelines and budgetary constraints. Work takes place indoors and outdoors, with potential exposure to equipment movement, sharp utensils, chemicals, and solvents if safety procedures are not followed. The position may involve moderate physical work, including lifting and carrying equipment, and restrictions apply to ladder use and access to rooftops, attics, and scaffolding.

Requirements

Three to five years of experience in lifestyle programming, membership sales and services, or event management; preferably in a club, HOA, or resort-style community setting.
Experience with a CRM system is required.
Prior leadership or supervisory experience in a customer-focused environment.
Good organizational and verbal skills, logical and rational problem-solving ability, and basic-to-medium mathematical skills.
Ability to read and write member and corporate communications and lead membership recruitment on behalf of the Club.
Ability to perform moderate physical work, including lifting up to 20 pounds and consistently lifting, carrying, and loading adaptive and other sports equipment that may weigh 40 or more pounds.
Ability to bend, kneel, crouch, climb, reach, stand, push, lift, and grasp for up to five hours without sitting, and sustain aerobic activity for 20 consecutive minutes.
Follow ladder safety procedures and comply with restrictions on ladder use and access to heights and restricted areas.

Nice To Haves

Bachelor’s degree in hospitality management, recreation, marketing, event planning, or a related field, or equivalent experience.
Licensed Community Manager Association (LCAM) credential.

Responsibilities

Build strong community relations with existing residents and provide prospective members, current members, and guests with friendly, diplomatic, professional, and knowledgeable service.
Plan and coordinate marketing and membership-relations programs to promote Club services and facilities.
Maintain prospect records in Hampton Golf’s CRM, track lead status, and complete follow-up as appropriate.
Seek new business clientele and membership prospects, generate leads, present the facility, and pursue membership opportunities.
Acquire new members and maintain the existing membership base to meet or exceed annual budget targets.
Process member applications, profiles, accounts, and cards; update membership rosters and databases.
Inform personnel about new members, resignations, and special needs, and collaborate with departments to improve member experience and retention.
Coordinate member correspondence with the Hampton Golf Marketing department and help integrate new members into the Club.
Coordinate member and lifestyle events in partnership with the General Manager, Food & Beverage Director, Executive Chef, Director of Golf, and other company personnel.
Maintain knowledge of membership services, fees and charges, billing processes, guest policies, and Club rules and regulations.
Plan, coordinate, and implement resident programs, classes, instructors, and community-wide events, soliciting resident input and involvement.
Assist residents, clubs, chartered clubs, and community organizations with facility scheduling, program and room requirements, interdepartmental coordination, and fee collection arrangements as applicable.
Coordinate development and publication of the community newsletter and other assigned lifestyle publications.
Follow Hampton Golf guidelines, policies, standards, and constraints.
Purchase and maintain supplies within budgetary constraints.
Protect Club assets.
Perform other duties as assigned.