Lifestyle and Community Association Manager

BallenIsles Country Club•Lake Park, NC

1d•Onsite

About The Position

Esplanade at Northgate in Indian Trail, North Carolina, is hiring a Lifestyle and Community Association Manager. The role combines resident lifestyle programming with operational management of the Homeowners Association (HOA). The Lifestyle Manager identifies, coordinates, and markets recreational, social, travel, cultural, educational, and entertainment programs intended to enrich residents’ quality of life and community engagement. The Community Associations Manager serves as the HOA’s Operations Officer, overseeing HOA operations and relationships with members, guests, residents, employees, the Board of Directors, Troon leadership, finance and budget teams, and vendors. The position includes supervisory responsibilities, lifestyle programming and administration, and HOA operations. It requires strong organization, communication, public speaking, interpersonal, problem-solving, computer, and budgeting skills. The role involves working indoors and outdoors, communicating with residents and staff, and occasionally performing physical tasks such as lifting and bending. A high school diploma or equivalent and at least two years of related experience are required. The position is eligible for medical, dental, and vision coverage; a 401(k) with employer match for eligible employees aged 19 and older; and paid time off and leaves of absence subject to applicable law, eligibility criteria, plan documents, and company policies.

Requirements

High school diploma or equivalent.
At least two years of related experience.
Good organizational and verbal skills, with energy, initiative, enthusiasm, cooperation, judgment, and discretion.
Computer literacy and basic knowledge of Microsoft Outlook, Word, and Excel.
Public speaking, interpersonal communication, and problem-solving skills.
Ability to use point-of-sale systems, registration processes, policies and procedures, equipment, materials, and products.
Ability to work with elderly people and children and communicate effectively one-on-one and in small groups in a fast-paced environment.
Ability to create and distribute written correspondence, delegate responsibilities, and motivate, develop, and manage a team.
Ability to perform math computations for budgeting and cost analysis.
Ability to perform moderate physical work, including lifting up to 50 pounds occasionally, 30 pounds frequently, and 20 pounds constantly; bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to five hours without sitting.
May be required to operate a motor vehicle.
Ability to work indoors and outdoors and observe safety procedures around equipment, sharp utensils, and potentially harmful chemicals or solvents.

Responsibilities

Hire entry-level Lifestyle team members; train staff; organize schedules and work; conduct performance evaluations; and handle discipline or termination in accordance with company policy.
Plan, coordinate, and implement resident programs, classes, and community events, including securing entertainment, food, decorations, and other event needs and soliciting resident input.
Assist residents, chartered clubs, and community organizations with scheduling Association facilities, coordinating requirements and departments, and arranging applicable fee collection.
Assess event success through focus groups and evaluations.
Manage the Association Facebook page, if applicable.
Understand the budget and distribute access control cards.
Assist residents in establishing chartered clubs, including the charter application process, space assignments, program development and promotion, and file maintenance.
Oversee the pool area for compliance and develop a resident volunteer program, including promotion and recognition.
Oversee the membership desk and/or retail counter, as applicable, including staffing, policy implementation, asset control, and documentation.
Partner with the Community Manager to identify, coordinate, and market community events, programs, and services; oversee facilitators and ensure facilities, events, classes, and customer service meet residents’ needs.
Oversee New Resident Orientation presentations, including promotion, room setup, amenities, and community participation.
Attend Board of Directors, club, and committee meetings as required, and provide a weekly Lifestyle Newsletter to community members.
Deliver prompt, courteous, and genuine service to residents, members, guests, and employees; motivate, direct, and assist department heads, managers, and front-line staff.
Plan, develop, and implement operational procedures in accordance with Troon practices and policies, and ensure HOA goals and objectives are implemented.
Coordinate operating and capital budget development; monitor HOA financial statements and take corrective action as needed; understand financial recordkeeping and complete required daily, month-end, and annual reports.
Monitor service and product quality, protect HOA assets, and build professional relationships among the community, team members, and company.
Assist with directing contracted vendors, evaluating their performance, soliciting and analyzing bids, selecting vendors, and managing service contracts as directed.
Prepare paperwork for budget, annual, and Board of Directors meetings; investigate complaints, disturbances, and violations and resolve problems under applicable rules and regulations.
Inspect grounds, facilities, and equipment; assist with maintenance, repairs, and construction planning and coordination; maintain related records; and purchase supplies as needed.
Assist with preparing detailed Association budgets and financial reports, and confer with members to ensure their needs are addressed.
Meet with the Board of Directors and committees to discuss and resolve legal, environmental, and other Association matters, and provide leadership to team members.
Perform other duties as directed.