Lifestyle and Community Association Manager

Troon • Indian Trail, NC

15h • Onsite

About The Position

Esplanade at Northgate in Indian Trail, North Carolina, is hiring a Lifestyle and Community Association Manager. The position combines resident lifestyle programming with Homeowners Association operations. The Lifestyle Manager identifies, coordinates, and markets recreational, social, travel, cultural, educational, and entertainment programs intended to enrich residents’ quality of life and strengthen community life. Responsibilities include program development, facility scheduling, club administration, and program promotion and publicity.

The Community Associations Manager serves as the HOA’s Operations Officer and oversees its operations and relationships with members, guests, residents, and employees. The role works with the Community Board of Directors, Troon leadership, finance and budget teams, and vendors to support service, accountability, and the resident experience.

The position includes supervising lifestyle team members; planning community programs and events; coordinating facilities, clubs, volunteers, and resident communications; supporting budgets and HOA records; monitoring services and assets; and coordinating vendors, maintenance, and meetings. The job works indoors and outdoors, with potential exposure to moving equipment, sharp utensils, and chemicals or solvents if safety procedures are not followed. The role may require operating a motor vehicle and performing moderate physical work, including lifting and bending, kneeling, crouching, reaching, standing, and grasping.

The position requires a high school diploma or equivalent and at least two years of related experience. Troon describes itself as a professional club management company specializing in golf, hospitality, and residential communities.

Requirements

• High school diploma or equivalent.
• At least two years of related experience.
• Good organizational and verbal skills; energy, initiative, enthusiasm, cooperation, sound judgment, and discretion.
• Basic knowledge of Microsoft Office programs, including Outlook, Word, and Excel; computer literacy.
• Public speaking, highly effective interpersonal, and problem-solving skills.
• Ability to use point-of-sale systems and registration processes and to understand related policies, procedures, equipment, materials, and products.
• Ability to work with elderly people and children and communicate effectively in one-on-one and small-group situations in a fast-paced environment.
• Ability to create and distribute written correspondence, delegate responsibilities, and motivate, develop, and manage a team.
• Ability to perform math computations for budgeting and cost analysis.
• Ability to perform moderate physical work and occasionally lift up to 50 pounds, frequently lift up to 30 pounds, and constantly lift up to 20 pounds.
• Ability to bend, kneel, crouch, reach, stand, lift, and grasp for up to five hours without sitting.
• May be required to operate a motor vehicle.

Responsibilities

• Plan, coordinate, and implement resident programs, classes, and community-wide events.
• Arrange entertainment, food, decorations, and other items needed for events; solicit resident input and encourage participation.
• Coordinate Association facility scheduling for residents, clubs, and community organizations, including program and room requirements, interdepartmental arrangements, and fee collection where applicable.
• Evaluate event success through focus groups and evaluations.
• Manage the Association Facebook page, if applicable, and distribute a weekly Lifestyle Newsletter to community members.
• Understand the budget and distribute access control cards.
• Help residents establish chartered clubs, including supporting applications, assigning facility space, developing and promoting programs, maintaining files, and providing oversight.
• Oversee pool-area compliance and develop a resident volunteer program, including promotion and recognition.
• Oversee the membership desk and/or retail counter, as applicable, including staffing, procedures, asset control, and documentation.
• Partner with the Community Manager to identify, coordinate, and market community events, programs, and services.
• Oversee facilitators and ensure facilities, events, classes, and customer service meet residents’ needs.
• Oversee New Resident Orientation presentations, including promotion, room setup, amenities, and community participation.
• Attend Board of Directors, club, and committee meetings as required.
• Hire entry-level lifestyle employees; train team members; organize schedules and work; conduct performance evaluations; and handle discipline or termination in accordance with company policy.
• Promote courteous service to residents, members, guests, and employees; motivate, direct, and assist department heads, managers, and front-line staff.
• Develop and implement operational procedures consistent with Troon practices and policies, and support HOA goals and objectives.
• Coordinate operating and capital budget development; monitor financial statements; take corrective action as needed; and assist with detailed budgets and financial reports.
• Maintain HOA financial records and complete daily, month-end, and annual reporting as required.
• Monitor the quality of HOA products and services, protect HOA assets, and build professional relationships among the community, team members, and company.
• Coordinate contracted vendors, evaluate their performance, solicit and analyze bids, assist the Board with vendor selection, and manage service contracts as directed.
• Prepare paperwork for budget, annual, and Board of Directors meetings; meet with the Board and committees regarding legal, environmental, and other Association matters.
• Investigate complaints, disturbances, and violations and resolve problems in accordance with rules and regulations.
• Inspect grounds, facilities, and equipment; identify repair or maintenance needs; and assist with planning and coordination of maintenance, repairs, and construction projects.
• Maintain maintenance and operating-cost records and purchase supplies as needed.
• Confer regularly with community association members to address their needs.
• Perform other duties as directed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match, for employees age 19 and older.
• Paid time off (PTO) and leaves of absence, subject to applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED