Lifecycle Solutions Sales Manager U.S.

Malvern Panalytical

2d • Remote

About The Position

The Lifecycle Solutions Growth Manager is responsible for growing Malvern Panalytical’s U.S. aftermarket business by developing sales of accessories and consumables, software and hardware upgrades, and automation enhancements to the installed customer base. The role works consultatively with customers to improve productivity, analytical performance, workflow automation, and operational efficiency, and leads complex upgrade projects from opportunity identification through closure.

The manager develops national growth plans, builds and converts an opportunity pipeline, manages leads and customer inquiries, prepares commercial proposals and business cases, negotiates agreements, and delivers accurate forecasts against order and revenue targets. The role partners with Sales, Service, Applications, Marketing, Regional Management, and Leadership teams, and serves as the U.S. subject matter expert for lifecycle solutions. This is a remote, customer-facing U.S. role with 10–15% travel.

Requirements

• Bachelor’s degree in a technical, engineering, scientific, or related discipline, or an equivalent combination of education and experience.
• 10+ years of experience in analytical instrumentation, aftermarket sales, service, customer support, or other customer-facing commercial roles.
• Strong understanding of laboratory and industrial X-ray markets.
• Deep technical knowledge of Malvern Panalytical’s XRF, XRD, semiconductor, and thermo-physical instrumentation portfolios.
• Proven success in consultative selling, strategic account planning, and value-based sales methodologies.
• Demonstrated ability to identify installed-base opportunities and deliver profitable business growth.
• Experience managing complex sales cycles involving multiple stakeholders and extended timelines.
• Strong communication and relationship-building skills, including the ability to engage technical, operational, procurement, and executive decision-makers.
• Ability to translate technical capabilities and lifecycle solutions into measurable customer business outcomes.
• Strong commercial acumen and hands-on experience in instrument service, support, or lifecycle management.
• Proficiency with CRM systems, sales analytics, AI-enabled sales tools, and forecasting methodologies.
• Ability to work independently in a remote, customer-facing environment.

Nice To Haves

• Prior experience selling upgrades, consumables, accessories, automation solutions, or aftermarket service offerings.
• Experience in semiconductor, materials characterization, mining, cement, metals, or industrial manufacturing markets.
• Familiarity with digital commerce platforms and e-commerce sales channels.
• Experience leading large-scale instrument modernization or upgrade projects.
• International business exposure within scientific instrumentation markets.

Responsibilities

• Develop and execute a national lifecycle solutions growth strategy using installed-base intelligence and market insights.
• Drive aftermarket revenue growth by identifying, qualifying, and developing lifecycle solutions opportunities.
• Manage and convert marketing-qualified leads, customer inquiries, service-generated opportunities, and transactional sales opportunities.
• Build, maintain, and convert a pipeline of upgrades, accessories, consumables, and automation enhancement opportunities.
• Provide accurate forecasting and achieve order and revenue targets.
• Prepare commercial proposals, quotations, and business cases that demonstrate customer value and return on investment.
• Negotiate customer agreements and close complex sales opportunities.
• Conduct customer visits, installed-base reviews, and strategic account planning to identify productivity and performance improvement opportunities.
• Collaborate with System Sales, Service, Applications, Regional Management, and Marketing teams to accelerate opportunity conversion.
• Serve as the U.S. subject matter expert for lifecycle solutions and provide commercial leadership for upgrade and installed-base growth initiatives.
• Maintain customer engagement and market visibility through regular travel and customer interactions.

Benefits

• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible remote working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior