Lien Resolution Coordinator

ZipLiens•Somerset, KY

9d•$51,000 - $69,000

About The Position

Zipliens is seeking a proactive, results-driven Lien Resolution Coordinator to support Single Event lien resolution for personal injury law firms. The role is part of a small team serving a select group of customers while helping develop workflows, tools, and reporting for Single Event work across the company. Working alongside Lien Resolution Strategists, the Coordinator helps move files from intake through resolution by handling lien requests and follow-ups, reviewing documentation, supporting customer communication, and completing file steps delegated by Strategists. The role also contributes to workflow development and tests new tools as they are introduced. This position is suited to someone with lien resolution or related experience who is detail-oriented, customer-focused, and interested in improving processes. It offers hands-on exposure to the lien resolution process and close collaboration with experienced Strategists. Applicants must be authorized to work in the United States without employer-sponsored visa support now or in the future. The annual base salary range is $51,000–$69,000, with the opportunity for a quarterly discretionary bonus. Final compensation depends on skills and experience.

Requirements

At least 1 year of experience in lien resolution, personal injury, insurance, medical billing, or a related field.
Strong attention to detail and judgment to identify inconsistencies and raise issues early.
Customer-first approach and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls.
Clear, professional written communication, including the ability to draft correspondence.
Organization and ability to manage multiple files and priorities while meeting deadlines.
Continuous-improvement mindset and comfort working on a small, collaborative team where processes are still being defined.
Willingness to dig in, try process fixes, and see them through.
Comfort learning new tools and giving feedback as they are built.
Familiarity with case management software, Microsoft Office, or Google Workspace.
Authorization to work in the United States without employer-sponsored visa support now or in the future.

Nice To Haves

Experience with Medicare, Medicaid, or other agency and payer portals.
Bachelor’s degree preferred.

Responsibilities

Request liens and follow up with agencies, lienholders, and payers, including using Medicaid, Medicare, and other agency portals.
Prepare and track requests for records, itemized bills, and payment ledgers.
Verify provider, payer, and agency contact details and keep them current in the portal.
Review claims, billing, medical records, and legal documents to identify missing, duplicate, or inconsistent information and raise issues with Strategists early.
Complete file steps delegated by Strategists and keep files moving between handoffs.
Support Strategists on assigned files, including joining customer calls, taking notes, and providing other assigned support.
Prepare draft correspondence, reduction requests, and dispute documents for Strategist review.
Track settlement activity, deadlines, and follow-ups.
Help build and refine team workflows, including steps and standards for the Lien Resolution Coordinator role.
Work with Agency Management, applying agreed standards and procedures in daily contact with agencies and lienholders.
Support collaboration with medical review and audit as part of file handling.
Test new tools and R&D initiatives and share feedback on their practical use.
Identify issues and repetitive or manual steps and suggest improvements.
Accurately document file activity in the portal in accordance with internal processes and regulatory guidelines.