Lien Resolution Coordinator

ZipLiens • Somerset, KY

8d

About The Position

Zipliens is a lien resolution company that streamlines the lien process for personal injury law firms. The Lien Resolution Coordinator is part of a small, focused team serving a select group of customers as Zipliens develops its approach to Single Event lien resolution. The role works alongside Lien Resolution Strategists to move files from intake through resolution, handling lien requests and follow-ups, reviewing documentation, supporting customer communication, and completing file steps delegated by Strategists. The Coordinator will also help build and refine team workflows and test new tools as they are introduced. The position offers hands-on exposure to the lien resolution process while working closely with experienced Strategists.

Requirements

• At least 1 year of experience in lien resolution, personal injury, insurance, medical billing, or a related field.
• Strong attention to detail and judgment to spot inconsistencies and raise issues early.
• Customer-first mindset and confidence communicating by phone, email, and calls with customers, providers, agencies, and payers.
• Clear, professional written communication, including the ability to draft correspondence.
• Organization and ability to manage multiple files and priorities while meeting deadlines.
• Commitment to continuous improvement.
• Comfort working on a small, collaborative team with developing processes, and willingness to try fixes and follow through.
• Comfort learning new tools and providing feedback as they are developed.
• Familiarity with case management software, Microsoft Office, or Google Workspace.
• Applicants must be authorized to work in the United States without employer-sponsored visa support now or in the future.

Nice To Haves

• Experience with Medicare, Medicaid, or other agency and payer portals.
• Bachelor’s degree preferred.

Responsibilities

• Request liens and follow up with agencies, lienholders, and payers, including through Medicaid, Medicare, and other agency portals.
• Prepare and track requests for records, itemized bills, and payment ledgers.
• Verify provider, payer, and agency contact details and keep them current in the portal.
• Review claims, billing, medical records, and legal documents to identify missing, duplicate, or inconsistent information, and raise issues with Strategists early.
• Complete file steps delegated by Strategists and keep files moving between handoffs.
• Support Strategists on assigned files, including joining customer calls, taking notes, and providing other assigned support.
• Prepare draft correspondence, reduction requests, and dispute documents for Strategist review.
• Track settlement activity, deadlines, and follow-ups.
• Help build and refine team workflows, including the steps and standards for the Lien Resolution Coordinator role.
• Work with Agency Management, applying agreed standards and procedures in daily contact with agencies and lienholders.
• Support collaboration with medical review and audit as part of file handling.
• Test new tools and R&D initiatives and share feedback on their practical use.
• Identify issues and repetitive or manual steps, and suggest improvements.
• Accurately document file activity in the portal in accordance with internal processes and regulatory guidelines.

Benefits

• Private medical, dental, and vision health care plan.
• Company HSA contributions for HDHP participants.
• Health and dependent care flexible spending accounts.
• Company-paid short-term disability coverage.
• Voluntary long-term disability, life, AD&D, and supplemental coverage options.
• 401(k) plan with company match.
• Paid time off, including vacation, sick time, and 10 paid holidays.
• Parental leave.
• Quarterly discretionary bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed