Lien Resolution Associate

The Ward Law Group, PL

1d • Remote

About The Position

The Ward Law Group is seeking a detail-oriented, collaborative Lien Resolution Associate for a remote position based in Costa Rica. The associate helps injured clients retain more of their settlements by negotiating medical balances and moving cases toward disbursement. The role manages a high-volume caseload from initial balance verification through written agreements and closing coordination, working under attorney supervision and firm procedures. The associate collaborates with attorneys, closing staff, medical providers, and other stakeholders, while escalating legal questions and disputed liens to attorneys. The firm describes its culture as collaborative, innovative, and high-accountability, with a focus on client service, continuous improvement, and professional growth.

Requirements

• At least 2 years of recent, hands-on plaintiff personal injury lien reduction or medical bill negotiation experience supporting a U.S. law firm.
• Direct experience negotiating with hospitals, medical providers, and collection entities, and ability to explain negotiation strategies and document results.
• Ability to independently manage a high-volume reductions caseload from balance verification through written agreements and closing coordination.
• Fluency in English and Spanish, with strong verbal and written communication skills in both languages.
• Proficiency with legal case management software and ability to work independently in a remote environment.
• Excellent organizational and time management skills, including prioritizing multiple tasks and meeting deadlines.
• Strong analytical and problem-solving abilities and meticulous attention to detail.
• Reliable internet connection, a personal computer, and access to a quiet, professional workspace.
• Ability to collaborate with attorneys, staff, and external providers while maintaining professional boundaries.
• Resilient, goal-oriented approach and ability to handle challenging negotiations with empathy and assertiveness.

Nice To Haves

• Litify experience.

Responsibilities

• Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures.
• Review medical bills, verify outstanding balances, and obtain supporting documentation.
• Submit reduction requests, follow up with providers, and secure written confirmation of negotiated agreements.
• Maintain accurate, organized records of balances, negotiations, agreements, and case status in legal case management software.
• Coordinate with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement.
• Independently manage a high-volume reductions caseload from initial balance verification through written agreements and closing coordination.
• Meet performance expectations for negotiated reductions, turnaround times, productivity, and accuracy.
• Refer legal questions and disputed liens requiring legal analysis to the appropriate attorney.
• Provide clear and transparent updates to stakeholders about case progress and negotiation status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed