Licensing Services Representative (Centralia)
About The Position
The Licensing Services Representative works in the Centralia Driver Licensing Office and provides in-person coverage at the Morton Driver Licensing Office on a rotating basis. The role serves the public by issuing driver licenses, enhanced driver licenses, and identification cards; conducting driving skills tests; verifying identity documents; and providing friendly, respectful customer service. The position requires sound independent decisions based on current laws, policies, procedures, and guidelines. Extensive training is provided. After completing training and certification, the employee is authorized to issue Enhanced Driver Licenses, resulting in a 10% pay increase. Travel to other offices and training is required and may include overnight accommodations. The employee may also be assigned to other Licensing Services Offices and part-time offices on a rotating basis when they are short staffed.
Requirements
- U.S. citizenship.
- A valid Washington driver license and five years of licensed driving experience; the license must have no restrictions other than corrective lenses, or the applicant must be able to obtain one upon hire.
- Two years of direct customer service work experience providing products or services to the general public. Experience may be obtained concurrently with other required experience.
- One year of experience using electronic systems and form templates to enter data, navigate multiple forms and screens, edit information, and save completed work. Experience may be obtained concurrently with other required experience.
- Typing speed of at least 30 words per minute.
- Ability to demonstrate agency values of respect, trust, diversity, equity, and inclusion through behavior and decisions; support an equitable and inclusive workplace and customer service; take action to learn and grow; and take action to meet others’ needs.
- Verified reliability and malfeasance check covering the previous five years of employment.
- Criminal-record background check and an acceptable fingerprint-based FBI criminal-history background check as a condition of employment.
- Ability to work at other Licensing Services Offices and part-time offices on a rotating basis when they are short staffed.
Nice To Haves
- One year of experience evaluating complex information for accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements.
- One year of experience regularly explaining rules, policies, or procedures, including frequent use of techniques that promote professionalism and mutual understanding.
- One year of experience responsibly and accurately handling public funds in financial transactions, including receiving cash, making change, counting down tills, or committing fiscal resources, while following applicable fiscal guidelines, regulations, and principles.
- Experience performing driver license examiner duties and issuing driver licenses and identification cards in any state.
Responsibilities
- Verify document authenticity, evaluate information, and make decisions about issuing licenses, identification cards, instruction permits, and other licensing services in compliance with laws, regulations, and procedures.
- Conduct final reviews of enhanced driver license and identity card applications and portfolios to determine applicant eligibility.
- Collect licensing fees.
- Approve or deny (pending) enhanced applications and issue federally approved enhanced driver licenses and identity cards to eligible applicants.
- Use sound judgment and make independent decisions to assess customers’ physical, medical, and visual qualifications for licensing.
- Travel to other offices and training, including providing relief coverage; travel may require overnight accommodations.
- Conduct driving skills tests while riding in applicants’ vehicles to assess their driving skills.
- Provide customer service to the public with a friendly, helpful, dignified, and respectful approach.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
