Licensing Services Representative (Bremerton)

State of Washington • Kitsap County – Bremerton, WA

4d • Onsite

About The Position

The Department of Licensing is hiring a Licensing Services Representative (LSR2) for its Bremerton Driver Licensing Office. This non-permanent position requires in-person attendance Tuesday through Saturday and may require travel to provide relief at other offices or attend training, including overnight travel. The representative serves the public by issuing driver licenses, enhanced driver licenses, identification cards, and instruction permits in accordance with applicable laws, regulations, policies, procedures, and guidelines. Extensive training is provided. After completing training and certification, the employee may be authorized to issue Enhanced Driver Licenses, resulting in a 10% pay increase. The role includes customer service, document and identity verification, eligibility decisions, fee collection, and conducting driving skills tests in applicants’ vehicles.

Requirements

• U.S. citizenship.
• Valid Washington driver license and five years of licensed driving experience. The license must have no restrictions other than corrective lenses, or the applicant must be able to obtain an eligible license upon hire.
• Two years of direct customer service experience providing products or services to the general public.
• One year of experience using electronic systems and form templates to enter data, navigate multiple forms and screens, edit information, and save completed work.
• Typing speed of at least 30 words per minute.
• Ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion in behaviors and decisions.
• Ability to promote and support a respectful, equitable, and inclusive workplace and delivery of services to customers.
• Ability to take action to learn and grow and to meet the needs of others.
• Experience requirements may be obtained concurrently.
• Successful reliability and malfeasance check covering the previous five years of employment.
• Satisfactory criminal-history background check, including an FBI fingerprint-based check, as a condition of employment.
• Work authorization that does not require current or future employer visa sponsorship.

Nice To Haves

• One year of experience evaluating complex information for accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements.
• One year of experience regularly explaining rules, policies, or procedures, including frequent use of techniques that support professionalism and mutual understanding.
• One year of experience responsibly and accurately handling public funds in financial transactions, such as receiving cash, making change, counting down tills, or committing fiscal resources, while following fiscal guidelines and regulations.
• Experience performing driver license examiner duties and issuing driver licenses and identification cards in any state.

Responsibilities

• Verify document authenticity, evaluate information, and make sound decisions about issuing licenses, identification cards, instruction permits, and other licensing functions in compliance with laws, regulations, and procedures.
• Conduct final reviews of enhanced driver license or identity card applications and portfolios to determine applicant eligibility.
• Collect Department of Licensing fees.
• Approve or deny (pending) enhanced applications and issue federally approved enhanced driver licenses or identity cards to eligible applicants.
• Assess customer physical, medical, and visual qualifications for licensing and make independent decisions using sound judgment.
• Travel for training and provide relief at other offices, including offices that are short staffed; travel may require overnight accommodations.
• Conduct driving skills tests while riding in applicants’ vehicles.
• Provide respectful, helpful customer service to members of the public.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed