Licensing Services Representative (Lynnwood)

State of Washington • Snohomish County – Lynnwood, WA

4d • Onsite

About The Position

The Department of Licensing is recruiting a Licensing Services Representative (LSR2) for its Lynnwood Driver Licensing Office. This is a non-permanent position expected to last up to 12 months and requires in-person attendance Monday through Friday. The role serves the public by issuing driver licenses, enhanced driver licenses, identification cards, and instruction permits while providing respectful, helpful customer service. Employees receive extensive training and may travel to other offices for coverage or training, sometimes requiring overnight accommodations. After completing training and certification, the employee may be authorized to issue Enhanced Driver Licenses, resulting in a 10% pay increase.

Requirements

• U.S. citizenship.
• Valid Washington driver license and five years of licensed driving experience. The license must have no restrictions other than corrective lenses, or the ability to obtain an eligible license upon hire.
• Two years of direct customer service experience providing products or services to the general public.
• One year of experience using electronic systems and form templates to enter data, navigate multiple forms and screens, edit information, and save completed work.
• Typing speed of at least 30 words per minute.
• Ability to follow and demonstrate agency values of respect, trust, diversity, equity, and inclusion; support an equitable and inclusive workplace and customer service; and take action to learn, grow, and meet others’ needs. Experience may be obtained concurrently.
• Verified reliability and malfeasance check covering the previous five years of employment.
• Successful completion of required criminal-history background checks, including an acceptable fingerprint-based FBI criminal history check.
• Work authorization that does not require employer visa sponsorship now or in the future.

Nice To Haves

• One year of experience evaluating complex information for accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements.
• One year of experience regularly explaining rules, policies, or procedures, including frequent use of techniques to ensure professionalism and mutual understanding.
• One year of experience responsibly and accurately handling public funds during financial transactions, including receiving cash, making change, counting tills, or committing fiscal resources, while following applicable fiscal guidelines and regulations.
• Experience performing driver license examiner duties and issuing driver licenses and identification cards in any state.

Responsibilities

• Verify the authenticity of documents, evaluate information, and make decisions about issuing licenses, identification cards, instruction permits, and other licensing services in accordance with laws, regulations, and procedures.
• Review enhanced driver license or identity card applications and portfolios to determine eligibility.
• Collect licensing fees and approve or deny enhanced applications; issue federally approved EDL/EID to eligible applicants.
• Assess customer physical, medical, and visual qualifications for licensing issuance using sound judgment and independent decisions.
• Travel to other offices for relief coverage and training, including assignments that may require overnight accommodations.
• Conduct driving skills tests while riding in applicants’ vehicles to assess their driving skills.
• Provide customer service to the public with a friendly, helpful, dignified, and respectful approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed