Licensing Services Representative (Bellingham)

State of Washington•Whatcom County – Bellingham, WA

6d•Onsite

About The Position

The Department of Licensing is recruiting a Licensing Services Representative (LSR2) for its Bellingham team. This is a non-permanent opportunity expected to last 12 months and requires in-person attendance at the Bellingham Driver Licensing Office Tuesday through Saturday. The role serves the public by helping Washington residents obtain driver licenses, enhanced driver licenses, identification cards, and instruction permits. The representative receives extensive training and uses current laws, regulations, policies, procedures, and guidelines to assess applicants and make decisions. After training and certification, the employee may be authorized to issue Enhanced Driver Licenses (EDLs), which results in a 10% pay increase. The role also requires travel, including providing relief at other offices and attending training; travel may involve overnight stays. Employees may work at other Licensing Services Offices and Part Time Offices on a rotating basis when those offices are short staffed.

Requirements

U.S. citizenship.
A valid Washington driver license and five years of licensed driving experience. The license must have no restrictions other than corrective lenses, or the applicant must be able to obtain an eligible license upon hire.
Two years of direct customer service work experience providing products or services to the general public; experience may be obtained concurrently with other qualifying experience.
One year of experience using electronic systems and form templates to input data, navigate multiple forms and screens, edit information, and save completed work.
Typing speed of at least 30 words per minute.
Ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
Ability to promote and support a respectful, equitable, and inclusive workplace for employees and delivery of services to customers.
Ability to take action to learn and grow and to meet the needs of others.
Verified reliability and malfeasance check covering the previous five years of employment.
Successful completion of a background check, including criminal record history, and an acceptable fingerprint-based criminal history background check using FBI records.
Work authorization that does not require employer visa sponsorship now or in the future.

Nice To Haves

One year of experience evaluating complex information for accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements.
One year of experience explaining rules, policies, or procedures as a regular daily function, including frequent use of techniques that ensure professionalism and mutual understanding.
One year of experience responsibly and accurately handling public funds in financial transactions, such as receiving cash, making change, counting down tills, or committing fiscal resources, while following applicable fiscal guidelines, regulations, and principles.
Experience performing driver license examiner duties and issuing driver licenses and identification cards in any state.

Responsibilities

Verify document authenticity, evaluate information, and decide whether to issue licenses, identification cards, and instruction permits in accordance with applicable laws, regulations, and procedures.
Conduct final reviews of Enhanced Driver License or Enhanced Identity Card applications and portfolios to determine applicant eligibility.
Collect Department of Licensing fees.
Approve or deny (pending) enhanced applications and issue federally approved EDL/EID documents to eligible applicants.
Use sound judgment and make independent decisions to assess customers’ physical, medical, and visual qualifications for licensing.
Travel for training and provide relief at other offices, including possible overnight travel.
Conduct driving skills tests while riding in applicants’ vehicles to assess their driving skills.
Provide customer service to the public with a friendly, helpful, respectful, and professional approach.