LICENSING ADMINISTRATOR

Arizona Department of Administration•Phoenix, AZ

22h•Hybrid

About The Position

The Licensing Administrator works under the direct supervision of the Licensing Division Manager and applies federal and state statutes and rules, Agency policies and procedures, and critical thinking skills to process license and permit applications, forms, and requests received by the Arizona State Board of Pharmacy. The position collaborates across the Agency, communicates with applicants, prepares files for Board review, supports licensing-related calls, and issues licenses and permits. The position may offer remote work within Arizona after successful completion of training, subject to agency business needs and continued achievement of expected performance measures.

Requirements

Knowledge of, or willingness and ability to learn, state and federal rules, regulations, policies, and procedures pertaining to pharmacy practice; laws related to healthcare practices, including HIPAA, CMS, and OIG; and fundamentals of pharmacy practice and healthcare compliance.
Knowledge of Microsoft Office Suite and G-Suite.
Ability to develop and maintain interpersonal relationships to coordinate efforts with Board staff, Board members, constituents, and stakeholders.
Ability to collaborate with state and federal agencies, private stakeholders, community partners, and professional associations.
Ability to recognize potential problems, think critically and logically, develop solutions, and consider the effects of decisions.
Strong verbal and written communication skills, including clear, concise, honest, and persuasive communication at every level of the agency.
Ability to work with minimal supervision and exercise independent initiative and judgment.
Ability to work collaboratively or autonomously depending on agency needs.
Organizational and time-management skills, including the ability to meet deadlines and manage details while considering the larger picture.
Ability to perform detailed work with a high degree of accuracy and apply active listening techniques.
Public speaking and presentation skills.
Ability to remain calm, confident, and professional under pressure and in stressful, highly visible conditions.
Ability to efficiently use available computer technology, including multiple computer monitors.
High ethical standards, personal integrity, sound work ethic, and commitment to transparent and sound business practices.
Ability to foster a work environment balancing constructive criticism with positive reinforcement.
Ability to apply federal, state, and agency laws, rules, codes, and policies governing operations.
Ability to lead by example, inspire confidence, and support a positive workplace culture.
Adaptability and resiliency in a rapidly changing environment, and courage in difficult situations and decisions.
Ability to read, understand, interpret, and apply complex documents.
Commitment to personal and team accountability and strong personal leadership acumen.

Responsibilities

Collaborate with all areas of the Agency to ensure timely and accurate processing, review, and coordination of licensing applications, forms, and requests.
Communicate with applicants by phone and in person to address questions about application processes and regulatory requirements.
Prepare and present application files to the Board when additional review and consideration are required.
Participate in ongoing cross-training, policy and procedure review, and process improvements.
Support the Board's telephone call center with licensing-related inquiries.
Process and critically review license and permit applications.
Issue licenses and permits.