Business Administrator / Licensing Analyst

State of Indiana•Indianapolis, IN

10d

About The Position

The Indiana Professional Licensing Agency (PLA) licenses and regulates 40 professions established by the Indiana General Assembly. Its mission is to provide Hoosiers with access to a robust, safe, and reliable professional workforce. The Licensing Analyst/Business Administrator provides administrative and evaluative support for credentialing Indiana’s professional and health-related workforce. The role processes licensure applications accurately and efficiently, supports State Boards, and analyzes application data, legal clearances, and multi-state compact regulations. The employee supports one of several licensure groups and manages a high-volume portfolio of licenses. The position traditionally starts at $34,216.00, though salary may be commensurate with education or work experience. A degree is not required. An associate degree or higher, or at least two years of relevant State experience applying the described knowledge and skills in a similar role, is preferred. The position may be used in a supervisory capacity based on agency needs. Essential functions may be performed with or without reasonable accommodation.

Requirements

Specialized knowledge of the program area, including relevant rules, regulations, terminology, and related computer applications.
Extensive knowledge of agency policies, procedures, and guidelines.
Experience analyzing customer inquiries or issues, applying criteria or regulations, and determining solutions or fees.
Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
Ability to establish and maintain effective relationships with governmental agencies and the general public.
Ability to research, investigate, and analyze topics related to the program.
Effective oral and written communication skills.
Ability to maintain strict confidentiality.
Proficiency in Windows software products.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

An associate degree or higher is preferred, though a degree is not required.
At least two years of relevant State experience applying the outlined knowledge, skills, and abilities in a similar role is preferred.

Responsibilities

Resolve moderately complex issues related to one or more agency program areas.
Guide businesses, agencies, and individuals and provide program assistance to people obtaining services.
Evaluate customer needs, determine whether requests are feasible, and identify applicable restrictions.
Contact businesses, individuals, and local, state, or federal agencies to confirm or collect information and respond to information requests.
Interpret and apply agency or state policies, regulations, and procedures to ensure accuracy, completeness, and compliance with program requirements.
Issue appropriate documentation, registrations, permits, licenses, or other operating authorizations.
Investigate, research, analyze, and present policies, processes, legislation, regulations, and rulings to resolve more complex issues.
Provide guidance and training and serve as a program resource to staff, agency personnel, public and private business partners, and the general public.
Prepare and provide testimony as a witness during administrative hearings related to an agency program, if required.
Analyze licensing information submitted by the public to determine whether a license may be granted or denied, or whether additional information is needed.
Process licensure applications and support efficient credentialing of Indiana’s professional and health-related workforce.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly State contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave for eligible employees, up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, up to 15 hours of paid community service leave, and a combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.