Licensing Analyst 1

Georgia Department of Revenue • Macon, GA

8d

About The Position

Under general supervision, the Licensure Analyst reviews applications for compliance with applicable laws, rules, and board policies to determine eligibility for licensure, and/or processes complaints and monitors licensee compliance. The role also provides professional-level support directly to regulatory boards. An Analyst I may perform any combination of the listed duties and responsibilities.

The position maintains knowledge of licensure laws and application processes, or of laws and processes related to complaints and compliance. It evaluates applications and records, communicates decisions and deficiencies, provides information and technical assistance to customers and staff, and processes complaint, compliance, and board-meeting records within established time frames. The analyst uses agency-specific information technology, maintains confidentiality, and performs other related duties as assigned. There are no supervisory responsibilities.

Requirements

• Bachelor's degree in a related field; or an associate degree in a related field and one year of related experience; or a high school diploma/equivalent and three years of related experience in an administrative environment; or at least six months of direct experience supporting the Georgia Board of Nursing by processing applications, complaints, or compliance data.
• The posting also lists a minimum qualification of a high school diploma/GED and two years of job-related experience.
• Ability to gain knowledge of applicable laws, rules, and regulations pertaining to assigned boards.
• Ability to communicate orally and in writing with the target audience.
• Analytical skills.
• Customer service skills.
• Ability to review applications and determine eligibility for licensure.
• Ability to apply rules, regulations, policies, and guidelines.
• Ability to apply compliance standards when reviewing applications.
• Ability to identify and apply the standards necessary for licensing decisions and appeals.
• Ability to maintain confidentiality.

Responsibilities

• Maintain a working knowledge of licensure laws and application processes and/or laws and processes related to complaints and compliance.
• Evaluate applications, records, and documents to determine license, examination, or renewal eligibility within established time frames.
• Prepare correspondence regarding deficiencies, examination eligibility, licensing decisions, and appeals processes.
• Attend board meetings as directed by the Executive Director.
• Provide information to licensees and other individuals or groups concerning licensing, compliance, complaints, laws, rules, regulations, and policies.
• Provide technical assistance to customers and staff.
• Follow established review guidelines when processing applications and/or complaint and compliance requests.
• Review correspondence within established time frames.
• Review and open complaint files and assign them according to established protocols.
• Send complaint acknowledgement and closure letters within established time frames.
• Review compliance documents and update records as required.
• Process board meeting actions within established time frames.
• Use information technology, including agency-specific software, according to accepted procedures and established policy; use technology in daily processing activities.
• Maintain confidentiality.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level