Licensed Team Lead-Bellingham, MA-LensCrafters
About The Position
The Licensed Team Lead delivers exceptional customer service and helps ensure that customers and patients are delighted. The role contributes to store success by managing key optical and, where applicable, lab processes and systems. While working in retail, the Team Lead supports customer selections and recommendations, assists sales associates, and serves as a responsible alternate store key holder. Under a current and valid state opticianry license, the Team Lead advises on lens choices based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs digital measurements. Where applicable, lab duties include custom-fitting glasses, placing prescriptions precisely in lenses, supporting associates’ product and process knowledge, ensuring finished eyewear meets optical standards and customer requirements, maintaining safe work practices, and operating, cleaning, and maintaining lab tools and systems.
Requirements
- High school diploma or GED.
- Current and valid state opticianry license.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem-solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
Nice To Haves
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- LensCrafters Final Eyewear Inspector Certification.
- LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- AccuFit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Responsibilities
- Ensure the team provides unsurpassed customer service.
- Execute work accurately and proactively, using product knowledge and a solution-driven approach.
- Assist customers with selections and recommendations and support sales associates.
- Serve as a responsible alternate store key holder.
- Under a current and valid state opticianry license, advise on lens choices based on patients’ vision needs and prescriptions.
- Adjust and repair eyewear as needed; present and dispense eyewear; and perform accurate digital measurements.
- When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
- Help associates build knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards and customer requirements.
- Create a safe working environment and demonstrate safe work practices.
- Operate, clean, and maintain lab tools and systems.
Benefits
- Health care.
- Retirement savings.
- Paid time off/vacation.
- Employee discounts.
- A competitive bonus and/or commission plan may be offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
