Licensed Team Lead

EssilorLuxottica Group•Hendersonville, TN

1d•Onsite

About The Position

The Licensed Team Lead delivers exceptional customer service and helps ensure customers and patients are delighted. The role supports store success by managing key optical and, where applicable, lab processes and systems. In retail, the team lead assists customers with eyewear selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. Under a current and valid state opticianry license, the role provides expertise on lens choices based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs accurate digital measurements. Where lab work applies, the role custom-fits glasses, places prescriptions precisely in lenses, supports associates’ product and process knowledge, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and operates, cleans, and maintains lab tools and systems. This is a full-time position for an existing vacancy.

Requirements

High school diploma or GED.
Current and valid state opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately and proactively, using product knowledge to solve customer needs.
Assist customers with selections and recommendations and support sales associates.
Serve as a responsible alternate store key holder.
Under a current and valid state opticianry license, advise on lens choices based on vision needs and the OD prescription.
Adjust and/or repair eyewear as needed; present and dispense eyewear; perform accurate digital measurements.
Where applicable, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Operate, clean, and maintain lab tools and systems.