Licensed Optician - Team Lead

EssilorLuxottica Group • Raleigh, NC

5d

About The Position

The Licensed Team Lead creates exceptional value for customers and patients by delivering exceptional customer service and ensuring they are delighted. The role supports store success by managing key optical and lab processes and systems to exceptional results.

In retail, the Team Lead helps ensure the team provides unsurpassed customer service, executes accurately, demonstrates product knowledge, assists customers with selections and recommendations, and supports sales associates. The role also serves as a responsible alternate store key holder. With a current and valid state Opticianry license, the Team Lead advises on lens choices based on patients’ vision needs and prescriptions, adjusts and repairs eyewear, presents and dispenses eyewear, and performs accurate digital measurements.

In the lab, if applicable, the Team Lead custom-fits glasses, precisely places prescriptions in lenses, supports associates’ knowledge and skills relating to foundational product and store processes and lens and lab technology, verifies finished eyewear meets optical standards and customer requirements, promotes safe work practices, and operates, cleans, and maintains lab tools and systems.

Requirements

• High school diploma or GED.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Nice To Haves

• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program.
• Experience with optical machinery and instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Responsibilities

• Help ensure the LensCrafters team provides exceptional customer service.
• Execute work accurately and proactively, solve problems, and demonstrate product knowledge.
• Assist customers with selections and recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.
• Using a current and valid state Opticianry license, provide expertise on lens choices based on patients’ vision needs and prescriptions.
• Adjust and repair eyewear as needed; present and dispense eyewear; and perform accurate digital measurements.
• If working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
• Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED