Clinical Team Lead MA

OSS Health•Hanover, PA

About The Position

The Clinical Team Lead MA leads the clinical team in supporting physicians in providing care to patients in orthopaedic and/or pain clinics. The role serves as a resource and leader for the team, oversees day-to-day operations and work allocation, and ensures accurate, efficient maintenance of patients’ electronic medical records. The Clinical Team Lead provides exceptional customer service to patients, their families, and colleagues, and may travel to other locations as needed. The position is full-time, 40 hours per week, generally Monday through Friday from 8:00 a.m. to 5:00 p.m.; the schedule may vary according to business needs. The person in this role performs the essential duties of a Clinical Specialist II, coordinates clinical workflows and preparation for patient care, and may perform additional duties according to Level II or Level III responsibilities, depending on qualifications and assignment.

Requirements

High school diploma or equivalent required.
Medical Assistant certification required for the MA level.
Current Pennsylvania license as a Licensed Practical Nurse required for the LPN level.
Current Pennsylvania license as an Athletic Trainer required for the ATC level.
Current Basic Life Support (BLS) certification required, or ability to obtain it before working independently with patients.
Basic computer skills and ability to use the electronic medical records system effectively and accurately.
Independent judgment to work in accordance with department practices and general directives from the Clinical Operations Coordinator and/or Clinical Operations Manager.
Effective organization and time-management skills.
Excellent communication skills, including collaboration with physicians, management/leadership, and other organizational personnel.
Ability to work independently and use time management, prioritization, and multitasking skills.
Ability to stand and walk for up to 80% of work time when performing job assignments.

Nice To Haves

Graduate of an accredited business school or college with a focus in medical assisting preferred.
Two years of experience working in a medical practice or hospital setting, or equivalent experience as a Medical Assistant, preferred.

Responsibilities

Perform all essential duties and responsibilities of a Clinical Specialist II.
Serve as a resource and leader for team members, including the physician.
Anticipate physician needs and delegate work, including lunch and end-of-day responsibilities, to support efficient clinical office operations.
Collaborate with the medical secretary regarding patient care plans.
Communicate significant clinical issues to the Clinical Operations Coordinator and/or Clinical Operations Manager in accordance with organizational policies, procedures, guidelines, and mission.
Oversee the clinical team, including work allocation, efficiency, competency, and accountability.
Participate in new employee training, focusing on team-specific requirements and orientation.
Participate in implementing policies, procedures, and protocols relating to team functions in the clinical area.
Remain accessible to other clinical teams for staffing issues when directed by the Clinical Operations Coordinator and/or Clinic Operations Manager.
Ensure the clinical work area (pod) is stocked and efficient.
Report results and handle films/reports.
Call post-operative patients to check on their status.
Assist secretaries with verification of the surgical schedule for the week.
Prepare for the next clinical day, including receiving and returning patient phone calls, monitoring the to-do/triage list daily, preparing surgical folders for upcoming patients, opening exam rooms, and completing end-of-day duties.
Act as an agent for a licensed provider.
Travel to other locations as needed.
For Level II: maintain security of the secured medication closet and keep an accurate medication log.
For Level III: assign home exercise instructions and determine patient tolerance for the exercises; assist with clinical documentation and the custom DME process.
Perform other duties as assigned.