Licensed Social Worker (Cleveland, OH / Field-based)

FreedomCare•Cleveland, OH

4d•$28 - $33•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing home care delivery. As the largest consumer-directed home care agency in NY State, we are expanding our operations and seeking a Licensed Social Worker (LSW) for our team in Ohio. This full-time, hybrid role involves fieldwork and requires commuting to our Cleveland, OH office at least twice a month. The LSW will be integral to our Structured Family Caregiving (SFC) program in Ohio, which provides caregiving arrangements for individuals with nursing facility-level care needs in a home environment, emphasizing independence and dignity. The role involves supporting both patients and caregivers, acting as an escalation point, and advocating for quality service within the SFC program.

Requirements

Valid and active Ohio Licensed Social Worker license, issued by the CSWMFT Board.
Bachelor’s degree (BSW) or Master’s degree (MSW) in Social Work from a CSWE-accredited program.
Minimum of 2 years clinical experience.
Minimum of 1 year of experience with elders or adults with disabilities.
Valid driver’s license with an insured vehicle for travel within the state.
Demonstrated success driving operational excellence by effectively evaluating operational tasks as well as setting, achieving and measuring targeted outcomes, in a hybrid and field-based environment.
A high level of adaptability and experience in case management, with a fast-paced environment, presenting a high degree of autonomy, ambiguity, and accountability.
Excellent verbal and written communication, with the ability to effectively cascade information across diverse target demographics internally and externally.
Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers).

Nice To Haves

Home care experience a plus.
Bilingual in Spanish is a plus.
Experience with CRM (Salesforce is a plus).

Responsibilities

Interpret the philosophy and objectives of the agency to clients, families, and others.
Ensure compliance with HIPAA, Ohio Department of Medicaid and Ohio Department of Aging rules and regulations, provider policies, FreedomCare policies, and state/federal mandates.
Conduct initial in-person home assessments with patients and caregivers to ensure compliance and clarify the plan of care.
Provide day-to-day monitoring with monthly contact (telephonic and in-person) with patients and caregivers regarding enrollment, claims, prior authorization appeals, patient satisfaction, and caregiver support.
Ensure quality of service aligns with the plan of care, providing individualized coaching, continued education, and reviewing caregiver goals.
Maintain detailed and accurate case records, documenting significant changes and observations in accordance with agency policy.
Act as the point of escalation and provide input to the client's plan of care, including the physician's plan of treatment and problem list.
Perform other job-related duties as directed by the supervisor.