Licensed Optician

Stanton Optical•Savannah, GA

17d•Onsite

About The Position

Stanton Optical’s Licensed Opticians create a superior customer experience by teaching patients and facilitating the eyewear dispensing process. They identify customer needs, recommend suitable products and services, help patients select options that fit their budgets and eyecare needs, and assist with sales while resolving issues that arise. The role also involves measuring, fitting, and adapting lenses and frames based on written prescriptions or specifications, making minor eyewear repairs and adjustments, and maintaining store brand standards through basic housekeeping. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy. Team members are expected to support the company’s iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. Work hours are determined by business needs, and schedule flexibility is expected.

Requirements

Experience delivering outstanding customer service to patients as a Licensed Optician.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
Valid ABO and NCLE certifications and/or a license in the applicable state.
High school diploma or equivalent.
Passion for outstanding customer and patient care.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards while empowering others to have an entrepreneurial mentality.

Responsibilities

Greet patients and customers as they enter the store and identify their needs to provide an easy, memorable experience.
Recommend available products and services.
Meet sales goals established by management while complying with company and local policies and procedures.
Help patients and customers choose products and services suited to their budgets and eyecare needs.
Troubleshoot prescription-related problems, resolve customer complaints, diffuse dissatisfied patients, and provide solutions.
Measure, fit, and adapt lenses and frames according to written optical prescriptions or specifications; determine lens specifications and make minor eyewear repairs or adjustments.
Perform basic housekeeping duties as needed to maintain brand standards.
Perform other duties as assigned and required.