Licensed Optician

AEG Vision • Maricopa, AZ

12d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, using technical expertise and customer service to ensure accurate measurements, proper frame fit, and correct lens dispensing. The position supports patient satisfaction, trust, loyalty, and repeat business.

The Licensed Optician receives patient handoffs from technicians or doctors, asks questions to understand visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role explains customized product and service recommendations, insurance coverage, warranties, protection plans, care and maintenance, and replacement options. It interprets prescriptions, enters prescription details and documentation into the EHR and ALE system, monitors orders and communicates with patients about status or delays, and dispenses eyewear after inspection and adjustment.

The position also maintains current knowledge of products, procedures, rebates, lenses, and frames; handles patient questions and order issues; coordinates with technicians and managers; and keeps the practice’s displays and work areas clean and organized. Other duties may be assigned by the manager.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, assess lifestyle and visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, according to their needs and facial measurements.
• Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate with technicians and managers to share patient information and obtain order-status updates.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED