Licensed Optician

EssilorLuxottica Group • Memphis, TN

25d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the brand as the premier destination for vision needs in the community. The role creates value for customers through legendary service and carefully crafted, high-quality eyewear that exceeds customer expectations. The position combines optical expertise, customer service, eyewear fitting and adjustment, product knowledge, and adherence to store procedures and standards.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set appropriate expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical acumen.
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately despite time pressure and customer volume, demonstrate product knowledge, and use appropriate tools.
• Proactively identify root causes of issues and find solutions that satisfy customers and exceed expectations.
• Multitask, prioritize, and manage time amid competing priorities.
• Strive to achieve exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement, and work toward results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED