Licensed Optician - MarketFair

Warby Parker•Princeton, NJ

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The role focuses on helping customers with their eyewear needs and delivering exceptional service so they feel confident and excited about their glasses. The Optician will develop expertise in Warby Parker’s brand and products, work collaboratively with teammates, and represent the company’s values and mission. Career-advancing resources and benefits are available. The position requires a dispensing optician license in states that require one, or ABO certification in states without licensing requirements. Candidates should be passionate about eyewear and retail, communicate technical information clearly, provide attentive customer service, and be comfortable adapting to a fast-paced environment. The posting describes compensation as including a competitive base salary or hourly rate and variable compensation for eligible employees, but does not provide a specific compensation range. Final compensation is determined based on qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in a way customers can understand.
Be dedicated to going above and beyond to make customers and teammates happy.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be extremely detail-oriented and capable of managing a wide range of responsibilities.
Be open-minded, continually learning and challenging existing knowledge.
Take work seriously without taking oneself too seriously.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to address their eyewear needs.
Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with teammates to develop sales and customer-service best practices that can be implemented across the organization.
Represent Warby Parker and educate others about its values and mission.

Benefits

Health insurance for full-time employees.
Vision insurance for full-time employees.
Dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave; accrual details vary by state and employment status.
Paid holidays for full-time employees; details vary by state.
Vacation days for full-time employees; details vary by state, tenure, and hours worked.
401(k) retirement savings plan for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.