Licensed Optician - Meta Lab Store

Channel Partners • Scottsdale, AZ

121d

About The Position

The Meta Experience Optician plays a key role in building lasting client relationships, delivering luxury service, and ensuring the highest standards of optical quality. This role supports the Store Manager in driving sales performance, mentoring team members, and maintaining compliance with all optical standards. The position involves personalized eyewear guidance, sales and dispensing, prescription troubleshooting, accurate measurements and fittings, inventory management, and maintaining store presentation and operational standards. The optician must comply with applicable state laws and privacy requirements for prescriptions and personally identifiable customer information.

Requirements

• High school diploma or equivalent.
• Current, active American Board of Opticianry (ABO) certification.
• State optician licensure, including an active Arizona Dispensing Optician License that must be maintained.
• Ability to produce and display credentials in a conspicuous on-site location.
• At least 2 years of sales experience in luxury retail or premium service environments.
• Strong knowledge of optical theory, practices, and current technologies.
• Demonstrated ability to build and maintain a loyal client base.
• Exceptional communication and interpersonal skills, with a polished, professional presence.
• Results-driven approach with strong problem-solving skills and resourcefulness.
• Proficiency with digital tools and retail systems.
• Flexibility to work evenings, weekends, and holidays.
• Ability to talk, stand, walk, and conduct product demonstrations while engaging with customers, including repetitive use of hands, arms, and legs and grasping.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift and carry up to 50 pounds.
• Continuous hand-eye coordination and fine manipulation.
• Ability to work comfortably in varied lighting conditions, including occasional flashing or contrasting light patterns.

Responsibilities

• Deliver an exceptional client experience and exceed customer satisfaction expectations.
• Build long-term client relationships through personalized service and follow-up.
• Guide clients in selecting frames and lenses suited to their lifestyle, prescription, and style preferences.
• Sell, facilitate the sale of, and dispense prescription and non-prescription eyewear.
• Troubleshoot and answer customer questions.
• Adhere to applicable state laws and requirements.
• Serve as a liaison with customers’ optometrists.
• Take precise measurements and perform fittings and adjustments to ensure eyewear accuracy.
• Stay current on optical innovations, fashion trends, and product knowledge to support engagement and sales.
• Maintain visual presentation and operational excellence in sales floor and stock areas.
• Manage inventory accurately and accountably.
• Train, coach, and mentor team members to improve performance and service standards.
• Provide expertise in prescription troubleshooting and lens technology recommendations.
• Represent Meta Labs’ mission, values, and culture; celebrate wins, lead by example, and inspire others.
• Comply strictly with applicable privacy laws relating to prescriptions and personally identifiable customer information.

Benefits

• Weekly pay schedule and early wage access.
• Health and wellness benefits plans.
• Paid time off and holidays.
• Paid training.
• 401(k) with employer matching.
• Referral bonus.
• Flexible spending accounts for parking, transit, dependents, and healthcare costs.
• Opportunity to work with a growing company that rewards and promotes employees.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED