Licensed Optician

AEG Vision•Taunton, MA

21d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise in frame fitting, measurements, prescription interpretation, lens dispensing, and eyewear adjustments with outstanding customer service to promote patient satisfaction and loyalty.

Requirements

State licensure.
High school diploma or GED.
Optical dispensing experience.
PC skills, including Microsoft Office, Windows, and word processing.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.

Nice To Haves

ABO/NCLE certification is preferred but not required.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary patient experience and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, identify visual needs through lifestyle questions, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Maintain knowledge of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient's chart.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools, including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to share patient information and request order-status updates.
Inspect finished eyewear for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.