Licensed Optician

Stanton Optical • Spartanburg, SC

12d • Onsite

About The Position

Stanton Optical is seeking a Licensed Optician to create a superior customer experience by educating patients and facilitating the eyewear dispensing process. The role involves understanding customer needs, resolving issues, supporting sales, and matching patients with appropriate products and services. Licensed Opticians measure, fit, and adjust lenses and frames according to prescriptions, and help make eye care easy, accessible, and affordable.

The position is based at a store location. Work hours are determined by business needs, and schedule flexibility is required. The role calls for strong customer service, communication, multitasking, and adaptability in a team environment. Stanton Optical is part of Now Optics, whose values include integrity, collaboration, accountability, respect, and empowerment.

Requirements

• Experience delivering outstanding customer service to patients as a Licensed Optician.
• Valid ABO and NCLE credentials and/or a license in the applicable state.
• High school diploma or equivalent.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Effective communication skills with a diverse group of people.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.
• Passion for outstanding customer and patient care.
• Interest in learning, embracing, and fostering innovation within the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.

Responsibilities

• Greet patients and customers as they enter the store and identify their needs to provide an easy, memorable experience.
• Recommend available products and services.
• Meet sales goals established by management while complying with company and local policies and procedures.
• Help patients and customers select products and services that meet their budget and eye care needs.
• Troubleshoot prescription-related problems, resolve complaints, address dissatisfied patients, and provide solutions.
• Measure, fit, and adapt lenses and frames according to written prescriptions or specifications; determine lens specifications and make minor eyewear repairs or adjustments.
• Maintain brand standards by performing basic housekeeping duties when necessary.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs per year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED