Licensed Optician

AEG Vision•Falmouth, MA

10d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescription, lifestyle, and personal style. It combines technical expertise in frame fitting, measurements, and lens dispensing with customer service that supports patient satisfaction, trust, and repeat business. The Licensed Optician receives patient handoffs from technicians or doctors, learns about patients’ visual needs and lifestyles, and recommends appropriate frames, lenses, treatments, and specialty products. The role also interprets prescriptions, maintains accurate patient and order records, coordinates order follow-up, dispenses and adjusts eyewear, and answers questions about products, services, and insurance. The position maintains optical displays and work areas and communicates with technicians and managers as needed.

Requirements

State licensure.
High school diploma or GED.
Optical dispensing experience.
PC skills, including Microsoft Office, Windows, and word processing.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.

Nice To Haves

ABO/NCLE certification preferred but not required.
Experience with HIPAA requirements preferred.
Sales experience preferred.

Responsibilities

Deliver an excellent experience to each patient and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, establish rapport, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients in selecting frames, lens types, and treatments based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient chart.
Follow up on pending orders, verify that they meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools to perform eyewear adjustments and repairs.
Communicate with technicians and managers to provide patient information or obtain order status.
Inspect final products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the work bench, and office area.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.