Licensed Optician - Warby Parker at Target Westborough

Warby Parker•Westborough, MA

25d•$34 - $41

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team at Target Westborough. The Optician helps customers meet their eyewear needs and delivers exceptional service to both longtime Warby Parker customers and first-time wearers. The role requires expertise in Warby Parker’s brand and products, accurate eyewear measurements and fitting, and the ability to explain prescriptions and product options in understandable terms. The Optician collaborates with teammates on customer service and sales practices and represents the company’s values and mission. Warby Parker describes its ideal candidate as a lifelong learner eager to help the company grow. The company offers a comprehensive compensation package that includes a competitive base salary or hourly rate and variable compensation for eligible employees. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek. Benefits vary for full-time and part-time employees.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player able to adapt in a fast-paced, changing work environment.
Be extremely detail-oriented and capable of managing a wide range of responsibilities.
Be open-minded, eager to learn, and willing to challenge existing knowledge.
Not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets Warby Parker’s optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to provide exceptional customer service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave, subject to the stated Washington-specific accrual terms.
Paid holidays for full-time employees.
Annual vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement Support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Competitive base salary or hourly rate and variable compensation for eligible employees.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.