Licensed Optician

AEG Vision • Winter Garden, FL

9d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, combining technical expertise with customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing.

The position includes receiving patient handoffs from technicians or doctors, identifying visual needs, recommending products, explaining insurance and product options, managing order follow-up, and dispensing and adjusting eyewear. The Licensed Optician also maintains accurate patient records, keeps current on products and procedures, and helps maintain the cleanliness and appearance of the practice.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to utilize office equipment.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 10 pounds.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranties, protection plans, and replacement options.
• Understand medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice’s cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED