Licensed Optician - Natick

Warby Parker•Natick, MA

24d

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The role helps customers meet their eyewear needs by providing knowledgeable, attentive service and supporting them in selecting glasses and lenses suited to their prescriptions, fit, style, and lifestyle. The Optician takes and records measurements, adjusts and fits eyewear, checks finished eyewear for accuracy and compliance with optical standards and customer requests, and explains prescriptions and product options in clear terms. The position also involves collaborating with teammates on service and sales practices and representing Warby Parker’s brand, values, and mission. The company describes its ideal candidate as a lifelong learner who is eager to contribute to its growth.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be extremely detail-oriented and able to manage a wide range of responsibilities.
Be open-minded and continually willing to learn and challenge existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets Warby Parker’s optical standards and customers’ requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Competitive base salary or hourly rate and variable compensation for eligible employees.
Health insurance.
Vision insurance.
Dental insurance.
Life and AD&D insurance.
Paid sick leave.
Paid holidays.
Vacation days per year.
Retirement savings plan (401(k)).
Parental leave, including for non-birthing parents.
Short-term disability.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support.
Optical Education Reimbursement.
Free eyewear.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.